Contato - Joie Natural

Perguntas frequentes

FAQs - Joie

Do you ship overseas?

We ship to all of Portugal and will soon ship to all of Europe. Shipping costs will be added at checkout.

We offer discounts and promotions all year round, so keep an eye out for exclusive offers.

Do you offer gift cards?

Yes! Here’s how our gift cards work: Gift cards are delivered via email after purchase and contain redemption instructions; we do not ship physical gift cards. If you’d like the gift card sent directly to the recipient’s inbox, please include their email address at checkout, not yours. Or, feel free to email it to yourself and then forward or print the gift card.

Os cartões-presente estão disponíveis apenas em valores 25€, 50€, 75€, 100€ 150€ e não há taxas adicionais.Os cartões-presente estão disponíveis para uso apenas em joienatural.com. Please note: Gift cards cannot be returned or refunded.

Can I send my order as a gift?

Yes! Our products make perfect gifts for any occasion. Invoices are not included with orders, so gift recipients will not see the price of their order. You can even personalize a handwritten note that we will include with the order!

How long does it take to receive my order?

It depends on where you are. Orders are fulfilled within 2-3 business days. Delivery details and tracking information will be provided in your confirmation email.

Observation: Once an order is shipped, tracking information is out of our control, and as much as we'd like to be there, the final delivery is out of our hands. We are currently unable to replace lost or stolen packages.

E quanto às embalagens?

We agree on the importance of being a conscious consumer, so thank you for asking these questions.

Dedicamo-nos a fornecer os mais altos padrões de ervas orgânicas, colhidas de forma sustentável, cultivadas localmente em uma quinta familiar de Portugal.

Where do you get your herbs from?

We agree on the importance of being a conscious consumer, so thank you for asking these questions.

We are dedicated to providing the highest standards of organic, sustainably harvested herbs, grown locally on a family farm in Portugal.

Where do you get your crystals from?

We agree on the importance of being a conscious consumer, so thank you for asking these questions.

Nossos cristais são provenientes principalmente do Brasil, EUA e China. Todos os nossos cristais são de origem sustentável e trabalhamos com pequenas empresas para saber com quem temos uma relação comercial. Importam as condições e como os cristais são processados, para garantir que sejam ecologicamente corretos e de origem ética.

Can I return or exchange my product?

We do not currently offer product customization, however we would be happy to add a personalized handwritten note to the packaging as a gift note!