Your personal data will be used to process your order, to improve your experience throughout the store and for the purposes described in our privacy policy.
These terms and conditions outline the rules and regulations for the use of the Joie Natural Website.
Joie is located in: Braga, Portugal.
By accessing this website we assume you accept these terms and conditions in full. Do not continue to use Joie's website if you do not accept all of the terms and conditions stated on this page.
The following terminology applies to these Terms and Conditions, Privacy Statement and Disclaimer Notice and any or all Agreements: Client, You and Your refers to you, the person accessing this website to accept the Company’s terms and conditions. The Company, We and Our refers to our Company. Entity, Entities.
All terms refer to the offer, acceptance and consideration of payment necessary to undertake the process of our assistance to the Client in the most appropriate manner for the express purpose of meeting the Client's needs in respect of supply of the Company's products, in accordance with and subject to, prevailing law of Portugal.
Any use of the above terminology or other words in the singular, plural, capitalization and/or he/she or they are taken as interchangeable and therefore refer to the same.
Cookies
We use cookies. By using Joie's website you consent to the use of cookies in accordance with Joie's privacy policy.
Cookies are used in some areas of our site to enable the functionality of this area and ease of use for those people visiting. Some of our affiliate/advertising partners may also use cookies.
License
Unless otherwise stated, Joie Natural and/or its licensors own the intellectual property rights for all material on joienatural.com.
All intellectual property rights are reserved. You may view and/or print pages from www.joienatural.com for your own personal use, subject to restrictions set in these terms and conditions.
You must not:
- Republish material from www.joienatural.com
- Reproduce, duplicate or copy content from www.joienatural.com
- Redistribute content from Joie Natural (unless content is specifically made for redistribution).
Notice
To the maximum extent permitted by applicable law, we exclude all representations, warranties and conditions relating to our website and the use of this website (including, without limitation, any warranties implied by law in respect of satisfactory quality, fitness for purpose and/or the use of reasonable care and skill).
Nothing in this notice will:
- Limit or exclude our or your liability for death or personal injury resulting from negligence.
- Limit or exclude our or your liability for fraud or fraudulent misrepresentation.
- Limit any of our or your liabilities in any way that is not permitted under applicable law.
- Or exclude any of our, or your, liabilities that may not be excluded under applicable law.
The limitations and exclusions of liability set out in this Section and elsewhere in this notice:
- are subject to the preceding paragraph; and govern all liabilities under this notice or in connection with the subject matter of this notice, including liabilities arising in contract, in tort (including negligence) and for any breach of statutory duty.
To the extent that the website, information and services on the website are provided free of charge, we will not be liable for any loss or damage of any nature.
Purchases & Payments
How do I buy?
Create an account to buy from the online store. You can view all our products on the website and make your purchase with total comfort and convenience.
What forms of payment do you accept?
You can pay via MBWay, Credit Card or Bank Transfer.
What do I do if my payment method is declined?
We recommend that you contact your bank, the appropriate entity to identify the problem.
Returns and Exchanges Policy
RETURNS
As all of our Joie products are for personal use, we do not accept exchanges on products that have already been opened from the shipping packaging. Returns of items must be handled on a case-by-case basis. We only accept returns when there is a valid reason, such as a damaged or mistakenly shipped product. Items must be returned unopened and unused, as shipped, in the original packaging. Please ensure that the item is packaged appropriately. We are not responsible for damage caused by improper, damaged or lost packaging. If we receive damaged items, they will not be eligible for a refund. For worldwide returns, please note that refunds are issued in Euros. Please note that we reserve the right to say what will or will not be refunded. All events are final sale and refunds are not permitted.
What should I do if I don't receive my order?
You must contact us at info@joinatural.com or by calling +351 94 146 357. Indicate the purchase code, name and telephone number.
I sent an email/message and have not received a response yet. What should I do?
We aim to respond to all enquiries within 24 hours of receiving them, so please bear with us and we will get back to you as soon as possible.
I received damaged products, what should I do?
If there is a problem with an item, please let us know as soon as possible by contacting us at info@joienatural.com. We will resolve it as quickly as possible – please include as many details as possible, including photos.
